{"id":8758,"date":"2023-02-10T19:20:23","date_gmt":"2023-02-10T19:20:23","guid":{"rendered":"https:\/\/www.quantumrun.com\/consulting\/?page_id=8758"},"modified":"2025-09-13T16:10:52","modified_gmt":"2025-09-13T16:10:52","slug":"blake-michelle-morgan","status":"publish","type":"page","link":"https:\/\/www.quantumrun.com\/consulting\/futurist-speakers-keynote\/blake-michelle-morgan\/","title":{"rendered":"Blake Michelle Morgan – Speaker"},"content":{"rendered":"\t\t
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Blake Michelle Morgan - Speaker<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Blake Morgan | Speaker Profile<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Blake Morgan is a keynote speaker, customer experience futurist, and author of two books on customer experience. Her bestselling second book is called \u201cThe Customer Of The Future: 10 Guiding Principles For Winning Tomorrow\u2019s Business<\/a>\u201d (HarperCollins), identified by\u00a0Business Insider\u00a0as one of the top 20 books executives are reading to deal with COVID-19. In 2021 the book won a top 5 spot on Book Authority\u2019s list of the \u201cTop 100 Future Of Technology Books of All-Time.\u201d She was called one of the\u00a0top 40 female keynote speakers<\/a> by Real Leaders Magazine. Blake is a guest lecturer at Columbia University, the University of California, San Diego, as well as adjunct faculty at the Rutgers executive education MBA program. Blake contributes to Forbes, the Harvard Business Review, and Hemispheres Magazine. She is the host of The Modern Customer Podcast.\u00a0<\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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4 Ways to Make a Customer Experience a Decision<\/strong>
The customer of the future is here. Is your company ready?<\/em><\/p>

The last few years have caused consumers to re-evaluate their personal purpose and what they value in life. With changed priorities, many customers are changing brands and thinking differently about their relationships with brands.<\/p>

Customer experience is a decision everyone in your company needs to make every day. When you invest in making your customers\u2019 lives easier and better, you set your company up for long-term success and loyalty.<\/p>

But how do you create this customer-centric mindset to succeed? In this speech, CX expert and best-selling author Blake Morgan walks you through her WAYS framework. Blake shares real-world examples and action items for each step in the framework. No matter where you are in the customer experience journey, this speech will help you move forward to connect with modern customers and set yourself apart from the competition.<\/p>

Creating a CX mindset requires looking beyond what\u2019s right in front of you and focusing on how you make customers feel. Blake\u2019s framework and action items make it possible for every company to become a customer-centric success.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Testimonials<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\u201cThe Queen of CX<\/em>.\u201d<\/p>

META<\/p>

“Blake is a true leader in the customer experience space – she is an engaging, insightful, and fun speaker<\/em>.”<\/p>

Charlie Isaacs, CTO, Salesforce<\/p>

“Blake really brought this topic to life with a compelling and entertaining presentation for my leadership team, spurring some great team thinking and discussions<\/em>.”<\/p>

Donna Morris, Chief People Officer, Walmart<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Blake Morgan is the author of two books on customer experience.<\/p>

Her bestselling second book is called \u201cThe Customer Of The Future: 10 Guiding Principles For Winning Tomorrow\u2019s Business<\/a>\u201d (HarperCollins), identified by Business Insider as one of the top 20 books executives are reading to deal with COVID-19. In 2021, the book won a top 5 spot on Book Authority\u2019s list of the \u201cTop 100 Future Of Technology Books of All-Time.\u201d<\/p>

Her first book was \u201cMore is More: How The Best Companies Work Harder And Go Farther To Create Knock Your Socks Off Customer Experiences<\/a>.\u201d<\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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“I\u2019m endlessly interested in the intersection of technology, communication, relationships, and people. Customer experience is a blend of these four things. I moved to New York City when I was 21 to intern at a magazine and follow in the footsteps of Carrie Bradshaw, but fell into customer experience instead. I had the opportunity to help build out the category and create the language for what we know customer experience to be today.<\/em><\/p>

I was naturally attracted to customer experience because I saw a huge gap in the marketplace for ideas on how to make customers feel good so they come back.<\/em><\/p>

When I started in this business, there was customer service, marketing, and sales\u2026but no one was talking about \u201ccustomer experience\u201d in a serious way.<\/em><\/p>

Customer loyalty died recently during COVID. Companies had to create a more digital customer experience in a short amount of time \u2013 meeting the customer where they were and creating a more compelling experience around the product. And there\u2019s no going backwards.<\/em><\/p>

Making customers feel great IS an important business strategy, and companies still struggle to do this well. It is no longer simply nice to have, the only way to differentiate a business today is to compete on experience. I believe in the power of technology to help you do that.<\/em><\/p>

I have been studying customer experience for over 15 years, and I\u2019ve flown to the far corners of the earth to find out what is the secret sauce of the world\u2019s most customer-centric companies.<\/em><\/p>

I\u2019ve been a senior-level customer service executive at a Fortune 100 company, but what I loved most of all was bringing my message of customer-centricity to audiences, whether that\u2019s through my keynote speeches or my content. Along the way I had two amazing kids with my husband Jacob, who I met at a customer relationship management conference twelve years ago.”<\/em><\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Download speaker assets<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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To facilitate the promotional efforts around this speaker’s participation at your event, your organization has permission to republish the following speaker assets:<\/p>

Download<\/strong><\/a> Speaker profile image.<\/p>

Visit<\/strong><\/a> Speaker’s profile website.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Organizations and event organizers can confidently hire this speaker to conduct keynotes and workshops about future trends across a diverse range of topics and in the following formats:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Book this speaker<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Contact us<\/a> to inquire about booking this speaker for a keynote, panel, or workshop, or contact Kaelah Shimonov at kaelah.s@quantumrun.com<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Blake Michelle Morgan – Speaker Blake Morgan | Speaker Profile Blake Morgan is a keynote speaker, customer experience futurist, and author of two books on customer experience. Her bestselling second book is called \u201cThe Customer Of The Future: 10 Guiding Principles For Winning Tomorrow\u2019s Business\u201d (HarperCollins), identified by\u00a0Business Insider\u00a0as one of the top 20 books […]<\/p>\n","protected":false},"author":1,"featured_media":8762,"parent":7564,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"_monsterinsights_skip_tracking":false,"footnotes":""},"class_list":["post-8758","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"\nBlake Michelle Morgan - Speaker<\/title>\n<meta name=\"description\" content=\"Blake Morgan a keynote speaker and customer experience futurist and author of two books on customer experience. 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