{"id":2655,"date":"2021-07-20T03:10:43","date_gmt":"2021-07-20T03:10:43","guid":{"rendered":"https:\/\/www.quantumrun.com\/consulting\/?p=2655"},"modified":"2023-04-10T02:32:12","modified_gmt":"2023-04-10T02:32:12","slug":"account-cancellation-and-refund-policy","status":"publish","type":"post","link":"https:\/\/www.quantumrun.com\/consulting\/account-cancellation-and-refund-policy\/","title":{"rendered":"Account cancellation and refund policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"2655\" class=\"elementor elementor-2655\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-72b23e2c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"72b23e2c\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3fd98415\" data-id=\"3fd98415\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1484f956 elementor-widget elementor-widget-text-editor\" data-id=\"1484f956\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h5><b>Partial refund after subscription change<\/b><\/h5><p><span style=\"font-weight: 400;\">For Business and Pro subscriptions only: Within the first 30 days of the initial subscription purchase date to the Quantumrun Foresight Platform, you have the option to downgrade your account without penalty. If you decide to downgrade your subscription from Business to Pro, Pro to Trend Researcher, then Quantumrun will refund you the difference between the two subscription level prices during the given month of the subscription change. This refund will be completed pro rata in accordance with the remaining unused days in the given month.<\/span><\/p><p><span style=\"font-weight: 400;\">Downgrades will not be permitted after the 30-day deadline. Enterprise accounts cannot be downgraded.<\/span><\/p><p><span style=\"font-weight: 400;\">To <\/span><span style=\"font-weight: 400;\">request a change to your subscription prior to your subscription renewal date, please <\/span><span style=\"font-weight: 400;\"><a href=\"https:\/\/www.quantumrun.com\/platform-customer-service\">contact us<\/a> with your request.<\/span><\/p><h5><b>\u00a0<\/b><\/h5><h5><b>Request for account cancellation and refund<\/b><\/h5><p><span style=\"font-weight: 400;\">To cancel your account and subscription prior to your subscription renewal date, please <\/span><span style=\"font-weight: 400;\"><a href=\"https:\/\/www.quantumrun.com\/platform-customer-service\">contact us<\/a> with your request.<\/span><\/p><p><span style=\"font-weight: 400;\">The Quantumrun Foresight Platform will offer a full refund to subscribers who wish to cancel their account within 7 days of the initial subscription purchase date.<\/span><\/p><p><span style=\"font-weight: 400;\">For annual subscriptions only: Quantumrun Foresight will offer a 50 percent refund to subscribers who wish to cancel their account up to 30 days from the initial subscription purchase date.<\/span><\/p><p><span style=\"font-weight: 400;\">After 30 days of use from the initial subscription purchase date, the Quantumrun Foresight Platform will no longer process requests for refunds. However, in place of platform access, the Quantumrun Foresight team will credit your organization an equivalent value of credits for foresight writing or consulting services.<\/span><\/p><p><span style=\"font-weight: 400;\">\u00a0<\/span><\/p><h5><b>Refund policies for add-on platform enhancement services<\/b><\/h5><div><p><span style=\"font-weight: 400;\">Regarding the purchase of the following add-on platform enhancement services:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Additional platform user accounts<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Additional platform project pages<\/span><\/li><\/ul><p><b><b><br \/><\/b><\/b><span style=\"font-weight: 400;\">The purchase of these services is final and no refunds are permitted.\u00a0<\/span><\/p><p><span style=\"color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif;\"><span style=\"font-weight: 400;\">These add-on services will automatically expire when your subscription ends. Alternatively, they will automatically renew if your organization selects the auto-renew option with your subscription.\u00a0<\/span><\/span><\/p><p><span style=\"font-weight: 400;\">Requests to decrease the number of additional user accounts or project pages applied to your organization\u2019s account can be accommodated during the account renewal process.<\/span><b><\/b><\/p><h5><b>\u00a0<\/b><\/h5><h5><b>Refund policies for consulting services<\/b><\/h5><\/div><p><span style=\"font-weight: 400;\">Quantumrun Foresight offers several platform consulting \u201cadd-on\u201d services, including:\u00a0<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Dedicated strategy and foresight facilitation managers.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Custom list curation and research production.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">White-label foresight content solutions.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Full-day virtual training sessions.<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\"><br \/>Investing in any of these services will involve a service contract that is separate from the terms of use contract your organization will agree to upon subscribing to the Quantumrun Foresight platform. For this reason, the refund policies relating to these consulting services will be negotiated with each client and outlined in these separate service contracts.<\/span><\/p><p><span style=\"font-weight: 400;\">\u00a0<\/span><\/p><div><h5><b>Contact us for support\u00a0<\/b><\/h5><\/div><p><span style=\"font-weight: 400;\">To learn more about any of these policies or to request additional assistance, please log in and reach out to us using our <a href=\"https:\/\/www.quantumrun.com\/platform-customer-service\">customer support page<\/a>.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Partial refund after subscription change For Business and Pro subscriptions only: Within the first 30 days of the initial subscription purchase date to the Quantumrun Foresight Platform, you have the option to downgrade your account without penalty. If you decide to downgrade your subscription from Business to Pro, Pro to Trend Researcher, then Quantumrun will [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"_monsterinsights_skip_tracking":false,"footnotes":""},"categories":[70,92,64],"tags":[],"class_list":["post-2655","post","type-post","status-publish","format-standard","hentry","category-account-settings","category-billing-subscription","category-help"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Account cancellation and refund policy<\/title>\n<meta name=\"description\" content=\"Partial refund after subscription changeFor Business and Pro subscriptions only: Within the first 30 days of the initial subscription purchase date to the\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.quantumrun.com\/consulting\/account-cancellation-and-refund-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Account cancellation and refund policy\" \/>\n<meta property=\"og:description\" content=\"Partial refund after subscription changeFor Business and Pro subscriptions only: Within the first 30 days of the initial subscription purchase date to the\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.quantumrun.com\/consulting\/account-cancellation-and-refund-policy\/\" \/>\n<meta property=\"og:site_name\" content=\"Quantumrun Foresight\" \/>\n<meta property=\"article:published_time\" content=\"2021-07-20T03:10:43+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-04-10T02:32:12+00:00\" \/>\n<meta name=\"author\" content=\"Richard Jaimes\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Richard Jaimes\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.quantumrun.com\\\/consulting\\\/account-cancellation-and-refund-policy\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.quantumrun.com\\\/consulting\\\/account-cancellation-and-refund-policy\\\/\"},\"author\":{\"name\":\"Richard Jaimes\",\"@id\":\"https:\\\/\\\/www.quantumrun.com\\\/consulting\\\/#\\\/schema\\\/person\\\/5a0afcb410d8e3137f58d5a201809011\"},\"headline\":\"Account cancellation and refund policy\",\"datePublished\":\"2021-07-20T03:10:43+00:00\",\"dateModified\":\"2023-04-10T02:32:12+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.quantumrun.com\\\/consulting\\\/account-cancellation-and-refund-policy\\\/\"},\"wordCount\":459,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\\\/\\\/www.quantumrun.com\\\/consulting\\\/#organization\"},\"articleSection\":[\"Account &amp; 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