{"id":3838,"date":"2021-07-18T08:07:44","date_gmt":"2021-07-18T08:07:44","guid":{"rendered":"https:\/\/www.quantumrun.com\/consulting\/?p=3838"},"modified":"2024-08-19T06:12:58","modified_gmt":"2024-08-19T06:12:58","slug":"difficulty-accessing-the-platform","status":"publish","type":"post","link":"https:\/\/www.quantumrun.com\/consulting\/difficulty-accessing-the-platform\/","title":{"rendered":"Difficulty accessing the platform"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"3838\" class=\"elementor elementor-3838\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-55acf29c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"55acf29c\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3c8a3602\" data-id=\"3c8a3602\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-57593628 elementor-widget elementor-widget-text-editor\" data-id=\"57593628\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h5><strong>Password problems<\/strong><\/h5><p><span style=\"font-weight: 400;\">If you&#8217;ve forgotten your password, <a href=\"https:\/\/www.google.com\/url?q=https:\/\/www.quantumrun.com\/user\/password&amp;sa=D&amp;source=docs&amp;ust=1635239592862000&amp;usg=AOvVaw1PeaDFMCagHuqFesqyQf_U\" class=\"external\">retrieve it here<\/a> to receive an email sent to the address associated with your account.<\/span><\/p><h5><strong>\u00a0<\/strong><\/h5><h5><strong>Keep getting signed out<\/strong><\/h5><p><span style=\"font-weight: 400;\">If you keep getting signed out of the Quantumrun Foresight Platform and have to sign in again, it could be that your site cookie has expired. This happens automatically after 24 hours of inactivity.<\/span><\/p><p><span style=\"font-weight: 400;\">If you are being directed to the checkout page even after completing your purchase, try clearing your browser cache and cookies then signing back in.<\/span><\/p><h5><strong>\u00a0<\/strong><\/h5><h5><strong>Clearing cache and cookies<\/strong><\/h5><p><span style=\"font-weight: 400;\">If you are having problems with the Quantumrun Foresight Platform, it might help to clear your browser cache and cookies.<\/span><\/p><p><span style=\"font-weight: 400;\">Each browser is a little different, so be sure to follow the instructions for the one you&#8217;re using:<\/span><\/p><ul><li><strong><a href=\"https:\/\/www.microsoft.com\/en-us\/edge\/learning-center\/how-to-manage-and-clear-your-cache-and-cookies?form=MA13I2\">Microsoft Edge.<\/a><\/strong><\/li><li><a href=\"https:\/\/support.mozilla.org\/en-US\/kb\/how-clear-firefox-cache\" class=\"external\"><span style=\"font-weight: 400;\">Mozilla Firefox<\/span><\/a>.<\/li><li><a href=\"https:\/\/support.google.com\/chrome\/answer\/2392709?visit_id=637708328575456122-2347353854&amp;rd=1\" class=\"external\"><span style=\"font-weight: 400;\">Google Chrome<\/span><\/a>.<\/li><li><a href=\"https:\/\/support.apple.com\/safari\"><span style=\"font-weight: 400;\">Apple Safari<\/span><\/a>.<\/li><\/ul><h5><strong>\u00a0<\/strong><\/h5><h5><strong>Getting 404 error<\/strong><\/h5><p><span style=\"font-weight: 400;\">If you get a 404 error, it means that we can&#8217;t find the page you&#8217;re looking for. This could happen for a number of reasons\u2014it could be that the page has been moved or renamed and we can&#8217;t find the new location.<\/span><\/p><h5><strong>\u00a0<\/strong><\/h5><h5><strong>Contact us<\/strong><\/h5><p><span style=\"font-weight: 400;\">If none of the solutions noted above work, then please contact us using our customer service form. <a href=\"https:\/\/www.quantumrun.com\/platform-customer-service\">Click here<\/a><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Password problems If you&#8217;ve forgotten your password, retrieve it here to receive an email sent to the address associated with your account. \u00a0 Keep getting signed out If you keep getting signed out of the Quantumrun Foresight Platform and have to sign in again, it could be that your site cookie has expired. This happens [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"_monsterinsights_skip_tracking":false,"footnotes":""},"categories":[70,92,64],"tags":[],"class_list":["post-3838","post","type-post","status-publish","format-standard","hentry","category-account-settings","category-billing-subscription","category-help"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Difficulty accessing the platform<\/title>\n<meta name=\"description\" content=\"Password problemsIf you&#039;ve forgotten your password, retrieve it here to receive an email sent to the address associated with your account.\u00a0Keep getting\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.quantumrun.com\/consulting\/difficulty-accessing-the-platform\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Difficulty accessing the platform\" \/>\n<meta property=\"og:description\" content=\"Password problemsIf you&#039;ve forgotten your password, retrieve it here to receive an email sent to the address associated with your account.\u00a0Keep getting\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.quantumrun.com\/consulting\/difficulty-accessing-the-platform\/\" \/>\n<meta property=\"og:site_name\" content=\"Quantumrun Foresight\" \/>\n<meta property=\"article:published_time\" content=\"2021-07-18T08:07:44+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-08-19T06:12:58+00:00\" \/>\n<meta name=\"author\" content=\"Joy C\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Joy C\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.quantumrun.com\\\/consulting\\\/difficulty-accessing-the-platform\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.quantumrun.com\\\/consulting\\\/difficulty-accessing-the-platform\\\/\"},\"author\":{\"name\":\"Joy C\",\"@id\":\"https:\\\/\\\/www.quantumrun.com\\\/consulting\\\/#\\\/schema\\\/person\\\/a89afd29276811d61e903e2dd2dade28\"},\"headline\":\"Difficulty accessing the platform\",\"datePublished\":\"2021-07-18T08:07:44+00:00\",\"dateModified\":\"2024-08-19T06:12:58+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.quantumrun.com\\\/consulting\\\/difficulty-accessing-the-platform\\\/\"},\"wordCount\":208,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\\\/\\\/www.quantumrun.com\\\/consulting\\\/#organization\"},\"articleSection\":[\"Account &amp; 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