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mouse potato
Exponential value of people plus machines

Link: https://www.forbes.com/sites/sap/2019/02/12/ai-predictions-2019-humans-work-side-by-side-digital-co-workers-in-40-percent-of-companies/#dcba525819ca

 

I've worked in the business outsourcing industry for years and with the advancement of smarter chatbots and IVRs, I've seen several campaigns downsize or even completely pull out since they now have a cheaper option. And while it has resulted in some job loss, we also have to recognize how it has made 24/7 customer service accessible to even small companies.

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