Customer service trends

Customer service trends

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Signals
Artificial intelligence bot beats humans at reading in a first for machines
South China Morning Press
Artificial intelligence bot beats humans at reading in a first for machines
Signals
Google really, really wants to replace call center workers with AI
BGR
This is the second time in a matter of just a few weeks we're back writing about how Google is working on artificial intelligence software to replace human call center workers.
Signals
Why AI is the next revolution in customer service
Entrepreneur
Customer service industry is gaining much momentum especially due to disruption of Artificial Intelligence
Signals
Customer service is poised for an AI revolution
Zdnet
AI is viewed by customer service decision makers and agents alike as a boon to the customer and employee experience. AI adoption is nascent, but it's set to soar as more teams turn to chatbots, text, and voice analytics, and other use cases. Use of AI by customer service teams is projected to increase by 143 percent over the next 18 months.
Signals
Trends in the Information Technology sector
Brookings
The IT sector will become increasingly important to America's economic landscape.