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Interesting Engineering
Mai, an AI solution, provides accessibility for the blind and transforms retail and hospitality as we know them.
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Tech Crunch
Despite the slow reopening of the U.S. economy over the past several weeks, online grocery shopping is continuing to reach ever-higher numbers as Americans seem to be in no rush to return to the store. According to new research released today by Brick Meets Click and Mercatus, U.S. online grocery sales hit a record $7.2 […]
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Fast Company
How do you reach the wallets of the 1%? Via their phones, of course.
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Washington Post
For all the time we spend swiping and tapping on our phones, we don't actually use them to buy stuff. But they have become a crucial part of retailer's strategies for winning brick-and-mortar dollars.
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Medium
Throughout the year, we have started to hear a new term in the world of E-Commerce: distributed commerce. Distributed commerce allows consumers to purchase products directly from the content they are…
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RetailDive
Retail industry news, voices and jobs. Optimized for your mobile phone.
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Financial times
Making emotional connections with customers is the way forward
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Harvard Business Review
It could be great for companies, but customers need a reason to participate.
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Techcrunch
Editor's note: With the growth of local commerce on the Web, the links between online and physical commerce are becoming stronger. In this guest post, Alex Rampell, the CEO and founder of TrialPay, explores the forces behind what he calls "online2offline" commerce.
What do Groupon, OpenTable, Restaurant.com, and SpaFinder all have in common? They grease the wheels of online-to-offline commerce
What do Groupon, OpenTable, Restaurant.com, and SpaFinder all have in common? They grease the wheels of online-to-offline commerce
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Forbes
The future of commerce is all about consumers and businesses allowing technology to make purchase decisions on their behalf based on pre-programmed parameters and learned preferences.
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Futurism
IBM has partnered with Softbank to begin exploring the use of robot assistants in retail stores across the US in 2016.
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The Verge
Magic Leap CMO Brian Wallace showed off a video preview last week of what we might eventually see from his secretive company. The video, which Wallace played at a conference in Shanghai, shows how...
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Wall Street Journal
For growing numbers of smartphone users, once-simple messaging apps have become the center of their online activity, in some cases eclipsing social-media portals such as Facebook.
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Pandaily
Chinese multi-purpose messaging app WeChat introduced a new payment device on August 27 named the “Frog Pro” at the Chongqing Smart China Expo in an effort to upgrade its offline payments.
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Modern Retail
Google search is becoming less of a way for people to find links and more a destination for answers. As a result, marketers who once relied on the platform to facilitate transactions are forced to re-think their strategies.
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Fast Company
Showfields, an ‘experiential’ store in New York, is running a theatrical performance similar to ‘Sleep No More’—but for selling you things.
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Longreads
American food supplies are increasingly channeled through a handful of big companies: Amazon, Walmart, FreshDirect, Blue Apron. What do we lose when local supermarkets go under? A lot -- and Kevin Kelley wants to stop that.
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Wall Street Journal
As their struggle with store closings escalates, some U.S. mall owners and retailers are stepping up their use of technology that recognizes people’s faces but stops short of identifying and recording them.
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Modern Retail
It’s not Amazon’s existence or cut-throat competitive strategies that have sealed the fate of other retailers that are losing market share, like JCPenney, Bed Bath & Beyond and Sears. Instead, it was a series of executional and strategic missteps over a critical window of time during which today’s better-equipped competitors were taking action in areas like e-commerce and logistics as well a
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Fox News
New technology would allow retailers to show shoppers targeted, real-time ads on video screens placed throughout their stores.
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LMTonline
Widespread closures have roiled the retail industry, but many more stores are likely to...
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YouTube - BEME News
Livestream shopping in China is a multi-billion dollar industry, with a reported 425 million users as of July 2018. Some hosts feature well known luxury bran...
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YouTube - The Atlantic
Consumerism in the U.S. has reached an all-time high. In 2017, we spent $240 billion on goods such as jewelry, watches, luggage, books, and phones—twice as m...
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ZDnet
There's growing competition among robotics companies targeting brick & mortar retail.
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Inc
The dominant force driving all of the changes? Amazon.
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The Guardian
Amazon and Walmart are fighting a New Jersey bill that would require stores to accept cash. But do cashless shops really make business sense?
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Forbes
Virtual reality can be used in countless ways to change how customers interact with brands and products. Here are 10 examples of how the future of shopping will be transformed by VR, coming from brands that are already testing the waters.
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The Mainichi
TOKYO -- A venture company set up by a former Sharp Corp. employee has developed a system that uses virtual reality (VR) to allow consumers to make pu
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YouTube - CNN Business
There were a record number of store closings in 2017. But in that same year low-price and premium retailers saw strong sales. So is the hype about the retail...
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YouTube - Alibaba Group
Online or offline: These cannot be the only options for consumers. See how Alibaba is transforming traditional retail with a complete digitization of commerc...
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Clickz
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New York Times
The opening of Amazon Go was alarming for many retailers, who saw a sudden willingness by Amazon to wield its power in new ways.
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Singularity Hub
The convergence of exponential technologies has already revamped how and where we shop, how we use our time, and how much we pay. But there's still plenty of room for more digital disruption from machine learning, virtual reality, augmented reality, 3D printing and more.
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Quartz
JD.com is beating Amazon to the punch
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Bloomberg
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Bloomberg
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SCMP
China embraces Amazon’s unmanned store concept as part of country’s efforts to redefine retail experience
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Racked
Where the clothing, mannequins, and hangers go when the lights shut off.
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TED
What happens when a mall falls into ruin? Filmmaker Dan Bell guides us through abandoned monoliths of merchandise, providing a surprisingly funny and lyrical commentary on consumerism, youth culture and the inspiration we can find in decay.
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Fashionista
We took a look at two successful American companies who seem to be getting it right when it comes to shopping centers.
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The Engineer
Ocado Engineering is allowing the online grocer Ocado to establish a reputation as a major technology player. Jon Excell reports
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Inc
Until recently, O2O technology simply did not exist. Now it's a multibillion-dollar industry.
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i-D
Joyce Central has supported independent brands like Dries Van Noten and Rick Owens since their beginnings. As the store re-launches, the two designers reflect on an industry now more corporate than ever.
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Engadget
It looks like those rumors of Amazon convenience stores were true. The online shopping giant unveiled Amazon Go today, its spin on brick and mortar retail. It uses computer vision, a whole bunch of sensors and deep learning to let you walk into a store, sign in with an Amazon Go app, fill up your bags and leave without stopping for a checkout line. Amazon is calling it a "Just Walk Out Shopping" e
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Harvard Business Review
Retailers need to prepare.
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Racked
Racked is no longer publishing. Thank you to everyone who read our work over the years. The archives will remain available here; for new stories, head over to Vox.com, where our staff is covering...
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BDO
The pace of retail bankruptcies has accelerated since late 2018. Lackluster holiday sales led to 10 retailers filing bankruptcy in 2019's first quarter alone.
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Multichannel Merchant
Nike recently launched its Nike Adventure Club, a sneaker subscription service for kids aged two through 10.
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Digiday
Publications like Real Simple, Hunker and Domino are using model homes to drive affiliate commerce and branded content revenue to complement sponsorships.
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Deloitte
Augmented reality and 3D technologies are changing how customers shop both online and in-store. How should retailers prepare?
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The Economist
Worse may be yet to come
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Wall Street Journal
As the demand for in-person shopping diminishes, landlords, startups and retailers are converting abandoned stores into online fulfillment centers.
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Deloitte
Augmented reality and 3D technologies are changing how customers shop both online and in-store. Deloitte's Allan Cook, Shopify's Daniel Beauchamp, and Wayfair's Shrenik Sadalgi give host Tanya Ott a tour of the future.
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Mckinsey
Everybody needs to rethink both digital and in-store sales. To help retailers prioritize these efforts, we compiled this research both prior to and during the shutdowns, looking at what changed and what trends will likely stick in the next two months.
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Mckinsey
America’s youngest consumers are upending companies’ expectations. Here’s what retailers and brands can do about it.
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The Register
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Forbes
The retail industry has undergone significant transformation over the past decade, and continues to evolve quickly. In 2019, the market will be defined by emerging technologies that change the way consumers interact with brands, let's look at five trends that will shape retail in the coming year.
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Retail Dive
Retail industry news, voices and jobs. Optimized for your mobile phone.
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The Guardian
With fears over long delays, high trade tariffs and a lack of migrant workers, here’s what firms are doing
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Inquirer
As academia becomes increasingly competitive in attracting top students and staff, universities are turning to retail to create study, work and play environments that set themselves apart.
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CNN Business
Retailers like Toys "R" Us and Sears are vanishing. Planet Fitness is stepping in to fill the abandoned spaces they left behind.
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Digiday
More big-box retailers are accelerating their private label push.
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Digiday
Brands and retailers are turning to loyalty programs to build an army of brand advocates and organic influencers.
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CNN Business
Big box retailers and department stores are going small.
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Retail Dive
Retail industry news, voices and jobs. Optimized for your mobile phone.
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HR Grapevine
Virgin's sexist image of female employees will now be a thing of the past...
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Deloitte
In the 2020 retail trends outlook, we explore convenience, what it means today, and how retailers can position themselves to take on the challenge.
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Future at Nike
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Business Insider
Flagship stores are changing. Here's how they could look in the future.
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Adweek
Consumer confidence is high and many retailers are thriving. According to National Retail Federation (NRF) projections, U.S. retail sales are expected to be up 3.8% to 4.4% in 2019, on top of 4.6% growth in 2018.
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GreenBiz
Asking these five questions during the COVID-19 shutdown could help your organization reset its power consumption habits to more energy-efficient levels for the future.
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Tech Wire Asia
Retailers can stay relevant, sustain the operation, and retain consumers vis augmented reality capabilities in the age of social distancing.
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HR Technologist
Retail recruitment must identify candidates who are passionate, understand industry pressures, and less prone to attrition. Learn why resumes are not the way forward.
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Modern Retail
The reservation-to-shop trend is in full swing, and results have been mixed. While grocery chains like DeCicco & Sons have “received an overwhelmingly positive response from customers," other businesses that rely on heavy walk-in traffic, such as bakeries, haven't found them very useful.
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ModernRetail
Many retailers and companies rely on people testing out their products. But with social distancing in place and many stores closed, that gets much more difficult. For some, it may mean sampling is completely off the table. For others, it means introducing new operations and safeguards that were never thought of before.
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The Economist
The merchant seamen who keep the world warmed and fed are trapped in floating prisons
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Forbes
Shopping and retail operations are being transformed by today’s new technology. Retailers are able to deliver personalized experiences to consumers while using technology to be more efficient and effective. Here are 10 tech trends that will transform shopping.
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Retailgazette
Covid-19 has since brought with it a wave of fear and uncertainty for luxury retail. How can luxury retailers recover now that lockdown is being eased?
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HR Dive
Human Resources and Workforce Management News
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Techaeris
Trends come and go which ones will stick around? Here are six fascinating examples of high-tech helpers for the retail sector.
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Retail Customer Experience
Joe Schultz, vice president of sales at Harbor Retail, explains why to be successful retailers need to build a sense of collaboration and camaraderie and destroy silos. But determining how to avoid clunky communications and incongruent touchpoints with consumers can be sticky.
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Consulting
A new report from management consultancy FTI Consulting projects US online sales to reach $525 billion in 2018, $660 billion by 2020, and $1 trillion by 2025.
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CNBC
Micro futures begin trading on the Chicago Mercantile Exchange this weekend, and they offer "huge" benefits to day traders, experts say.
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Business Insider
Two leading futurists predict Amazon could disrupt major marketplaces like the prescription drug business, and create secure cities of the future.
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Forbes
Coming increases in shipping costs are one more challenge for retailers. But there are ways to mitigate the increases.
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Technology Network
Scientists have created a molecular tagging system that utilizes synthetic DNA strands to create a
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The New York Times
On one side: Amazon. On the other: a new alliance of brands and platforms. Who will win?
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The Economist
Chinese apps are to 21st-century shopping what American malls were to last century’s | Business
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CNBC
The "seamless integration" of online and offline shopping is "becoming the rule" according to the American Apparel and Footwear Association.
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Fast Company
Experts suggest that brick-and-mortar stores are about to get more fun, because they’ll be devoted exclusively to entertainment and discovery.
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Retail Dive
Retail industry news, voices and jobs. Optimized for your mobile phone.
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Fast Company
‘For the first time anywhere, a majority of retail sales for an entire country will transact online,’ digital marketing research firm eMarketer predicts.
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Washington Post
As shoppers 60 and older head online, major retailers and consumer-goods brands are scrambling to meet them there.
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The Wall Street Journal
Demographic changes and the pandemic are prompting companies to launch new products aimed at consumers they say are increasingly interested in aging well.
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Forbes
On its third-quarter conference call last week, Nike Inc. expounded on its recent acquisition of Datalogue, a data integration platform, and its overall push to tap insights that it can use to drive personalization at scale.
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The Economist
Personalised products are reshaping manufacturing in China | Special report
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McKinsey and Company
After a year like no other, the US retail industry faces a still-uncertain future. Our latest research highlights seven imperatives that will position retailers for success--regardless of what is next.
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McKinsey and Company
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Substack
A century later, Emile Zola's vision of shopping as a mass leisure activity is still relevant. However, in 2021, the playing field underwent a significant transformation. With the onset of the pandemic over a year ago and no respite in sight, digital escapism continues to fuel retailtainment with multiple facets and subtle undertones. If you are under the impression that you have seen everything a
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McKinsey and Company
A new era in retail brings RFID to the forefront.
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South China Morning Post
The unboxing experience might be more important than ever amid the e-commerce boom, but can it be sustainable too?
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McKinsey and Company
Different consumer perceptions & priorities about packaging
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CNN
Inside the newly unveiled renovation of the 19th century Parisian landmark La Samaritaine, which has been transformed into a shopping, dining and tourist destination by luxury group LVMH.
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Vogue Business
In the post-pandemic retail landscape, restaurants are playing a big role in fashion stores as a way to drive people back in.
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Vox
The Chinese retailer is quickly becoming Gen Z’s favorite fashion company, due to its speed and TikTok presence.
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Total Retail
Co-selling is on the rise, and early adopters stand to reap big rewards. It presents the shopper with items in adjacent product categories from simpatico retail brands, which shoppers can purchase with a single click.
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Venture Beat
Imagine this: An Amazon truck shows up each week with all the things it predicts you need and an easy way to return anything you don't want.
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The Economist
The fast-fashion label has adapted to a more digital and less open world | Business
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Ark Invest
During the past year, the COVID crisis accelerated the shift from brick-and-mortar retail to online shopping or social commerce, a shift...
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The Wall Street Journal
Burger King and McDonald’s have signed up to try Loop, a program that requires customers to return reusable packaging.
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Vogue Business
In an effort to gain market share and bring in new revenue, deferred payments companies are expanding their reach, leaning on data and the fashion industry as they compete with big tech to build all-in-one shopping apps.
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Harvard Business Review
They can make care more accessible, reduce inequities, promote economic development, and allow hospital-based health systems to lower their costs.
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Forbes
Today, shoppers expect things like free return shipping and months-long return windows.
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Deloitte
Learn how remote work is influencing consumer spending and what they purchase as strong signals suggest the shift to remote work will outlive the pandemic.
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Seattle Times
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IoT World Today
DeepBrain AI’s life-like virtual avatars can respond to customer questions and solve problems
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Forbes
With a global desire to shop responsibly and sustainably – resale is predicted to be a major player in the retail landscape for 2022 – and to be a real success resale needs to blend with online selling.
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CNBC
Walmart appears to be venturing into the metaverse with plans to create its own cryptocurrency and collection of NFTs.
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CBC
Vending machines have taken a new, upscale form in the Canadian market, and experts say the pandemic, along with more innovative technology, have spurred this shopping trend.
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Vogue Business
Conversational commerce is providing brands in Asia Pacific, South America and Africa with better ways to connect with clients. We unpack the lessons.
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Forbes
Conversational commerce is providing brands in Asia Pacific, South America and Africa with better ways to connect with clients. We unpack the lessons.
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Forbes
At one level, it is admirable that Wayfair, Casper and others have reset the consumer expectations bar on what certain types of products should cost, thereby propelling their ability to steal share from industry incumbents. But I could sell a lot of $20 bills for only $15.
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Bloomberg
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Forbes
Quantum computers are poised to optimize supply chains involving a wide range of intersecting variables.
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The Economist
Experience and evidence suggests they are stickier than you think | Finance & economics
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Medium
Warehouse workers are facing a holiday season in which hazard pay has dried up, but COVID cases are once again on the rise. Every Saturday at 6:30 p.m., a worker at a Walmart distribution center…
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Deloitte
Future-focused manufacturers, retailers, and distributors are exploring ways to transform the supply chain cost center into a customer-focused driver of value.