Abasizi bezwi banekusasa elibaluleke kakhulu

• About the Author:
• Igama lomlobi

  I-Quantumrun Foresight
• February 11, 2022

Isifinyezo sokuqonda

Abasizi bezwi noma ama-VA baya ngokuya belukwa enkambweni yokuphila kwethu, benikeza usizo ngemisebenzi yansuku zonke futhi banikeze ukufinyelela okusheshayo olwazini. Ukukhuphuka kwabo kushintshile indlela esisebenzisana ngayo nobuchwepheshe, ikakhulukazi izinjini zokusesha, futhi amabhizinisi asebenzisa amandla awo ukuze asebenze ngokushelela. Njengoba zithuthuka, ama-VAs aya ngokuya esebenza futhi enziwa umuntu uqobo, okulindeleke ukuthi athinte kakhulu ukusetshenziswa kwamandla, izimakethe zezabasebenzi, izimiso, kanye nokubandakanywa kwabantu abahlukahlukene.

Umsizi wezwi umongo

Ama-VA ahlangana ngokushesha nendwangu yendlela yethu yansuku zonke. Ungazibona ngezindlela eziningi - zikhona kuma-smartphone ethu, kumakhompyutha ethu aphathekayo, ngisho nasezipikheni ezihlakaniphile ezizimele ezifana ne-Amazon's Echo noma i-Google's Nest. Kusukela ekufuneni izikhombisi-ndlela nge-Google uma ushayela, ukuya ekuceleni i-Alexa ukuthi idlale ingoma eyintandokazi, abantu baya ngokuya bekhululeka ngokucela usizo emishinini. Ekuqaleni, laba basizi babebhekwa njengento entsha epholile. Kodwa-ke, njengoba isikhathi siqhubeka, baguqukela ekubeni amathuluzi abalulekile abantu kanye namabhizinisi abathembele kuwo emisebenzini yabo yansuku zonke.

Ngaphambi kokusetshenziswa kabanzi kwama-VAs, abantu kwakumele bafake imibuzo noma imishwana mathupha enjinini yokusesha ukuze bathole izimpendulo zemibuzo yabo. Nokho, abasizi bezwi baye balula kakhulu le nqubo. Anikwa amandla ubuhlakani bokwenziwa (AI), obuqonda umbuzo wakho okhulunywayo, aseshe iwebhu ukuze athole impendulo, futhi alethe impendulo kuwe emizuzwaneni embalwa, asuse isidingo sokusesha mathupha.

Ngasohlangothini lwebhizinisi lwezinto, izinkampani eziningi manje seziyabona futhi zisebenzisa izinzuzo zobuchwepheshe be-VA. Lo mkhuba uwusizo ikakhulukazi ekunikezeni kokubili abasebenzi namakhasimende abo ukufinyelela okusheshayo olwazini. Isibonelo, iklayenti lingase lisebenzise i-VA ukubuza ngemininingwane yomkhiqizo noma isevisi, futhi i-VA inganikeza impendulo ngokushesha. Ngokufanayo, isisebenzi singacela i-VA ngezibuyekezo ezindabeni zenkampani yonke noma usizo lokuhlela imihlangano.

Umthelela ophazamisayo

Ngenxa yokuthi ama-VA ngokuvamile ahlinzeka umsebenzisi ngomphumela ophezulu ovela enjinini yokusesha ephendula umbuzo, amabhizinisi nezinhlangano zikuthola kubaluleke kakhulu ukwenza isiqiniseko sokuthi ulwazi lwazo luvela kuqala emakhasini wemiphumela yosesho. Lo mkhuba udale ukushintsha kumasu asetshenziselwa ukwenza kahle kwezinjini zokusesha, noma i-SEO. I-SEO, phambilini ebigxile emibuzweni ethayiphiwe, manje nayo idinga ukucabangela imibuzo ekhulunyiwe, iguqule ukuthi amagama angukhiye akhethwa kanjani nokuthi okuqukethwe kubhalwa futhi kwakhiwe kanjani.

Ubuchwepheshe be-VA abumile; ziyaqhubeka nokuvela, zikhula zibe yinkimbinkimbi ngokubuyekezwa ngakunye. Enye yezindawo zokuthuthuka yikhono labo lokukhuthala kakhulu ekulindeleni izidingo zabasebenzisi. Cabanga ngesimo lapho i-VA ikukhumbuza ukuthi ulethe isambulela ngoba ibikezela imvula kamuva emini, noma lapho iphakamisa inketho yesidlo sakusihlwa esinempilo ngokusekelwe ekudleni kwakho okwedlule. Ngokuqala ukulindela izidingo zabasebenzisi noma izifiso, ama-VAs angashintsha asuke ekubeni yithuluzi lokungenzi lutho aye elusizo olusebenzayo ekuphileni kwethu kwansuku zonke.

Enye intuthuko ethokozisayo ukuthi kungenzeka ukusebenzisana komuntu siqu. Njengoba ubuchwepheshe be-AI buthuthuka, bufunda kabanzi mayelana nokuziphatha komuntu nezinto ezithandwayo. Lesi sici singaholela kubasizi bezwi abangase bahlanganyele nabasebenzisi ngendlela yomuntu ngamunye, ukuqonda nokusabela kumaphethini enkulumo yomuntu siqu, imikhuba, nokuthandwayo. Lokhu kwanda kokwenza kube ngokwakho kungaholela ekuxhumekeni okujulile phakathi kwabasebenzisi nama-VA abo, kukhuthaze ukwethenjwa okwengeziwe ezimpendulweni zabo nokuthembela okukhulu emandleni abo. 

I-lmpIications yabasizi bezwi

Ukusetshenziswa okubanzi kwama-VAs kungabandakanya:

• Ivumela amandla wabasebenzisi okwenza imisebenzi eminingi ahlala ekhula ngokukhulula izandla nezingqondo zabo. Isibonelo, ngokuvumela abantu ukuthi benze ukusesha ku-inthanethi ngenkathi beshayela, benza ukudla, noma begxile emsebenzini odinga ukunaka kwabo okuqondile.
• Ukunikeza abantu induduzo ngesimo somngane we-AI obasiza ukwenza imisebenzi yansuku zonke.
• Ukuqoqa idatha yokuthi izinhlelo ze-AI zinethonya kanjani ukuziphatha nezinqumo zabantu.
• Ukuhlanganisa ama-VA kumadivayisi axhumeke kakhulu, njengezinto zikagesi zasendlini, izimoto, amatheminali okuthengisa, nezinto ezigqokekayo.
• Ukuthuthukisa i-VA ecosystem ewela amadivayisi, ukusuka ekhaya kuya ehhovisi kanye nemoto.
• Imisebenzi eminingi edinga amakhono edijithali ukuphatha nokusebenzisana nalobu buchwepheshe.
• Ukwanda okuphawulekayo kokusetshenziswa kwamandla ngenxa yokusebenza okuqhubekayo kwamadivayisi anjalo, okufaka ingcindezi emizamweni yokonga amandla nokuphatha imithelela yemvelo.
• Umthetho oqinisiwe wokuphatha nokuvikela idatha, oqinisekisa ukulingana phakathi kwentuthuko yezobuchwepheshe kanye nobumfihlo bezakhamizi.
• Ama-VAs eba yithuluzi elibalulekile labantu abakhubazekile noma asebekhulile, okubavumela ukuthi baphile ngokuzimela.

Imibuzo okufanele icatshangelwe

• Ingabe ucabanga ukuthi ama-VA akhawulela ikhono labantu lokwenza izinqumo ngokubonisa kuphela ulwazi noma imikhiqizo ama-algorithms ayibona iyimpendulo engcono kakhulu?
• Kungakanani ukumelana obikezela ukuthi kuzoba khona ngokumelene nokuletha ubuchwepheshe obunamandla e-AI obuningi emakhaya nasezimpilweni zabantu?
• Amabhizinisi angawahlanganisa kanjani kangcono ama-VA emisebenzini yawo yebhizinisi engabheke kubathengi?