Ukuphatha ukuzwela: Ukuzwela abasebenzi kuqala, bese uhola ithimba lakho

• About the Author:
• Igama lomlobi

  I-Quantumrun Foresight
• November 29, 2022

Isifinyezo sokuqonda

Ukuzwelana kubaluleke kakhulu ekudaleni isiko lendawo yokusebenza elisekelayo nelinakekelayo futhi kusiza abaphathi baqonde kangcono futhi baxhumane nabasebenzi babo. Kodwa-ke, ukugxila kakhulu ekuzweleni kungaholela ekutheni abanye abaholi bagweme izingxoxo ezinzima noma bagweme impendulo ebucayi. I-pivot yokuphatha uzwela ingase ikhuthaze amabhizinisi ukuthi abeke phambili ukuzwelana nokuhlakanipha kwemizwa lapho eqasha futhi adale izinhlelo zokuqeqesha ukukhuthaza lawa makhono kubasebenzi bawo.

Umongo wokuphatha wokuzwela

Uzwela, ikhono elibalulekile lokuxhumanisa nokuqonda imizwa nemibono yabanye, lidlala indima ebalulekile ekwakheni ubudlelwano obuqinile phakathi kwabantu, ekuthuthukiseni ukubambisana, nasekusekeleni impilo yengqondo. Kubandakanya ukuqonda abanye kokubili ngokwengqondo nangokomzwelo, okubaluleke kakhulu kubaholi emsebenzini. Ukubaluleka kokuzwelana ebuholini kwagqanyiswa ngesikhathi sodlame lwe-COVID-19, njengoba kugcizelele isidingo sokuthi abaholi bajwayelane kakhulu nempilo yengqondo yabasebenzi babo. Ucwaningo lwe-Gallup ngoFebhuwari 2022 lwathola ukuthi ingxenye yesine kuphela yabaphenduli eyayinomuzwa onamandla wokuthi abaqashi babo banendaba nempilo yabo, ukwehla okukhulu kusukela ekuqaleni kwalolu bhubhane.

Ukuzwela kuvame ukubhekwa njengophawu lwemvelo, kodwa ucwaningo lubonisa ukuthi lungathuthukiswa. Ucwaningo olwenziwa iLund University eSweden lubonise ukuthi ngisho nezingane ezineminyaka emibili ubudala zingaqonda ukuthi abantu bangase babe nemibono ehlukile kweyabo. Lokhu kubonisa ukuthi nakuba abanye abantu ngokwemvelo bengase babe nezinga eliphezulu lozwela, kuyikhono elingakhuliswa futhi lithuthukiswe. Kubaholi, ukuhlakulela uzwela kuhilela ukwazi okwengeziwe ngemizwa yabo, ukukhuthaza ilukuluku mayelana nokuhlangenwe nakho kwabanye, kanye nokuxhumana ngendlela enobubele neqondakalayo.

Ngokwengqikithi yendawo yokusebenza, ukuzwelana akukona nje ukuxhumana komuntu siqu; kunomthelela obonakalayo empilweni yenhlangano nasekukhiqizeni abasebenzi. Ubuholi obunozwela bungadala indawo lapho abasebenzi bezizwa bebalulekile futhi beqondwa, okuholela ekwanelisekeni okuphezulu komsebenzi nokuzibandakanya. Lokhu, nakho, kungaholela ekwehliseni amazinga okwenza inzuzo kanye nokusebenza okuthuthukisiwe. 

Umthelela ophazamisayo

Uzwela ludlala indima ebalulekile ekwakheni indawo yokusebenza enhle. Lapho abasebenzi bezwa sengathi abaphathi babo bayabaqonda futhi babakhathalele njengabantu ngabanye, maningi amathuba okuba bahlanganyele futhi bagqugquzeleke emsebenzini wabo. Ukwengeza, isiko lozwela lingasiza ekwakheni indawo yokwethembana, ukuvuleleka, nenhlonipho—konke okubalulekile eqenjini elisebenza kahle.

Naphezu kwezinzuzo ezicacile zozwela emsebenzini, kusavame ukunganakwa noma kubukelwa phansi. Ukwehlisela ukuzwelana kungase kube ngenxa yokuthi ububele akulula ngaso sonke isikhathi futhi kudinga abaholi ukuba bazibeke ezicathulweni zomunye umuntu, babone izehlakalo nezimo ngombono womunye umuntu. Nokho, ngokuprakthiza, noma ubani angafunda ukuba nozwela. 

Abaholi bangabonisa uzwela ngezindlela ezimbili. Okokuqala, bangacabangela imicabango yomunye umuntu ngokuzwelana kwengqondo ("Ukube bengisesimweni sabo, bengizocabangani njengamanje?"). Abaholi bangaphinde bagxile emizweni yomuntu besebenzisa ukuzwelana ngokomzwelo ("Ukuba sesimweni sabo kungangenza ngizizwe __"). Kodwa abaholi bazophumelela kakhulu lapho becabangela abanye, bebuza ngezinselele ngokuqondile, futhi balalele izimpendulo zabasebenzi.

Imithelela yokuphatha uzwela

Imithelela ebanzi yokuphatha ukuzwela ingase ihlanganise: 

• Amabhizinisi amaningi abeka phambili amakhono ozwela lapho eqasha noma ethuthukisa abaphathi abasha nabaholi beqembu.
• Ukushintsha kwesiko lenkampani; isb, ukunqanda ukuncintisana okungenampilo kanye nokukhuthaza ukubambisana nokusebenzisana ezimbonini ezahlukene.
• Ukwandisa ama-workshops okuzwelana nezinhlelo zokuqeqesha ezinkampanini ukusiza abaholi ekuthuthukiseni amakhono okuzwela.
• Abanye abaphathi bayangabaza ukunikeza impendulo egxekayo neyakhayo kubasebenzi ngenxa yokuntula kwabo uzwela.
• Izisebenzi zikhuluma ngokungenaluzwela ezinkundleni zokuxhumana okubangela imibono engemihle ezinkampanini.
• Amabhrendi wabathengi athuthukisa izinqubomgomo zesevisi yamakhasimende ukuze agxile ekusebenzelaneni okunozwela, okuholela ekuthuthukisweni kokwethembeka nokwaneliseka kwamakhasimende.
• Ohulumeni abafaka ukuqeqeshwa kokuzwelana emikhakheni yezisebenzi zikahulumeni, okuholela ekuhlanganyeleni okungcono kwezakhamizi kanye nokwethenjwa komphakathi.
• Izikhungo zemfundo ezihlanganisa ikharikhulamu egxile ekuzweleni, okuhloswe ngayo ukulungiselela ochwepheshe bakusasa izindawo zokusebenza ezihlakaniphe kakhulu ngokomzwelo.

Imibuzo okufanele icatshangelwe

• Yini enye izinkampani ezingayenza ukuze zibonise uzwela kubasebenzi bazo?
• Iyiphi enye indlela abaphathi nabaholi beqembu abangaba nobubele ngayo kubasebenzi babo?