Ukungenelela komlayezo wombhalo: Ukwelashwa ku-inthanethi ngokuthumela umlayezo wombhalo kungasiza izigidi

• About the Author:
• Igama lomlobi

  I-Quantumrun Foresight
• Kwangathi 6, 2022

Isifinyezo sokuqonda

Ukwelashwa okusekelwe emibhalweni, uhlobo lokwelapha ngezingcingo, kubumba kabusha indawo yezinsizakalo zezempilo yengqondo ngokunikeza indlela engabizi kakhulu futhi efinyeleleka kalula ukuze abantu bafune usizo, ngisho nokukhuthaza abanye ukuthi kamuva baphishekele izikhathi zokubonana ubuso nobuso. Nakuba iye yavula iminyango ngenani labantu elibanzi okuhlanganisa nalabo abasezindaweni ezikude, ibhekana nezinselele, njengokungakwazi ukwenza izinhlelo ezithile zokunakekela kanye nokulahlekelwa ukuqonda okucashile okutholakala kuzimpawu zobuso nephimbo. Ukuthuthukiswa kwale ndlela yokwelapha kuhambisana nezinhlobonhlobo zemithelela ehlanganisa amashifu kumamodeli ebhizinisi, ikharikhulamu yezemfundo, nezinqubomgomo zikahulumeni.

Umongo wokungenelela komlayezo wombhalo

Izinsiza zokwelapha noma zokwelulekwa ezilethwa nge-inthanethi zibizwa ngokuthi i-teletherapy noma ukwelapha okusekelwe ematheksthini. Ukusetshenziswa kwe-teletherapy kungavumela noma yimuphi umuntu ukuthi axhumane nomeluleki oqeqeshiwe kusuka kunoma iyiphi idivayisi exhunywe ku-inthanethi, ngaleyo ndlela enze izinsizakalo zempilo yengqondo zifinyeleleke kalula. 

Izinzuzo ezingaba khona zokwelashwa okusekelwe ematheksthini zihlanganisa ukuhlinzeka iziguli ngokufinyeleleka nokuba lula, njengoba kunciphisa izingqinamba ngesikhathi nendawo. Ngesikhathi sobhadane lwe-COVID-19, izinzuzo ezinjalo zabaluleka ngemuva kokuthi ikhono leziguli lokufinyelela odokotela ubuso nobuso liphazamisekile. Ezinye izinzuzo zokwelashwa okusekelwe ematheksthini zihlanganisa ukuthengeka kakhulu kunokwelapha kwakudala; kungase futhi kube isingeniso esisebenza kahle kakhulu sokwelashwa njengoba abanye abantu bekhetha ukuziveza ngokubhala noma ngokuthayipha.  

Izinhlelo eziningi ze-teletherapy zivumela isilingo samahhala. Ezinye zidinga ubulungu, kuyilapho ezinye zisavumela izinketho zokukhokha njengoba uhamba ngezigaba eziningana zesevisi. Isibonelo, cishe konke okubhaliselwe kufaka ukuthumela umbhalo okungenamkhawulo, kanti okunye kufaka phakathi izikhathi zamasonto onke ezibukhoma. Ngaphezu kwalokho, izifundazwe ezimbalwa zase-US manje zigunyaza izinkampani zomshwalense ukuthi zikhave ukwelashwa kwe-inthanethi ngendlela efanayo ezimboza ngayo izikhathi zokwelapha zendabuko.

Umthelela ophazamisayo

Ukwelashwa okusekelwe embhalweni kuvela njengendlela esebenzayo yabantu abathola izikhathi zokwelapha zendabuko ziwumthwalo wezezimali noma ziyethusa. Ngokunikeza indawo yokungena efinyeleleka kakhudlwana ekusekelweni kwezempilo yengqondo, kuvula amathuba okuba abantu abaningi bafune usizo, okungase kube nokufinyelela kwentando yeningi ekwelashweni. Ngaphezu kwalokho, ukuthola imiphumela emihle ngale ndlela kungakhuthaza abantu ukuthi bashintshele ekwelapheni ubuso nobuso, okusebenza njengesitebhisi sokwesekwa okukhulu uma kudingeka.

Izinqubo zobelaphi nezinkampani zokunakekelwa kwempilo zingathula i-teletherapy njengesevisi eyengeziwe eceleni kokwelashwa komuntu siqu ukuze ihlangabezane nesethi ebanzi yezidingo zesiguli. Izinkampani zomshwalense zingase zifune ukufaka ukwelapha okusekelwe emibhalweni njengengxenye yezinhlelo zazo zokunakekelwa kwezempilo. Ngesikhathi esifanayo, izindawo zokusebenza zingangeza ukwelapha okusekelwe emibhalweni ebangeni lezinzuzo ezinikezwa abasebenzi njengengxenye yemiklomelo yabo namaphakheji ezinzuzo. Uma isetshenziswa ngendlela efanele, le nkonzo ingasiza ekudambiseni imizwelo eqeda amandla, njengokukhathazeka nokucindezeleka, ngaphambi kokuba ibe ukutubeka, ukucindezeleka, nezinye izinhlobo zezifo zengqondo. 

Kodwa-ke, kukhona ukulinganiselwa okubikiwe kokwelashwa kombhalo, okuhlanganisa ukungakwazi ukuthuthukisa uhlelo oluthile lokunakekelwa kwesiguli kanye nokuntuleka kwezimpawu zobuso besiguli kanye nethoni yokuqondisa ochwepheshe bezokwelapha ngesikhathi seseshini yokwelapha. Ezinye izinselele zibandakanya ukungabi bikho kobuqiniso okungenzeka kanye nokuntuleka kokuxhumana kwabantu okungakha umelaphi nesiguli, okufaka ukwethemba ekusebenzelaneni kwesiguli nomelaphi.

Imithelela yokwelapha okusekelwe ematheksthini 

Imithelela ebanzi yokungenelela kokwelashwa okusekelwe ematheksthini ingase ihlanganise:

• Ukwenyuka kwamazinga okutholwa kokwelashwa phakathi kwemindeni nabantu ngabanye besigaba esiphakathi nesiphansi, okukhuthaza umphakathi lapho inhlalakahle yengqondo isabalaliswa ngokulinganayo futhi hhayi nje ilungelo labacebile.
• Uhulumeni wenza izinqubomgomo zokuqinisekisa ukusetshenziswa kokuziphatha nokuvikelwa kwedatha ebucayi eyabiwa ngesikhathi seseshini yokwelapha esekelwe embhalweni, ukukhuthaza indawo ephephile kubasebenzisi kanye nokuthuthukisa ukwethembeka kumasevisi ezempilo edijithali.
• Ukuncipha okuphawulekayo kwesigcwagcwa esizungeze ukunakekelwa kwempilo yengqondo njengoba ukwelashwa okusekelwe emibhalweni kuvamile ukufuna usizo, okungase kuholele emphakathini lapho abantu bevuleleke kakhudlwana ngezinkinga zabo zempilo yengqondo.
• Abantu abahlala ezindaweni eziqhelile nezisemaphandleni, okuhlanganisa nezifunda ezisathuthuka, abathola ikhono lokuthola ukwelashwa kahle ngokwengqondo.
• Ukukhuphuka kwesidingo sabelaphi nabasebenzi bezenhlalakahle, ukukhuthaza ohulumeni ukuthi banikeze imali eyengeziwe ezinhlelweni zempilo yengqondo.
• Amabhizinisi asemkhakheni wokwelapha ajwayela imodeli yesevisi lapho ukwelashwa okusekelwe emibhalweni kuwumnikelo oyinhloko, okungenzeka kuholele emakethe eqhudelana kakhulu enezinketho ezihlukahlukene zabathengi.
• Ushintsho olungase lube khona emakethe yezabasebenzi lapho kunokwanda kwamathuba okuthi abantu basebenze bekude njengabelaphi abasekelwe emibhalweni, okungenzeka kukhuthaze inqwaba yabantu abahlukahlukene ukuthi bangene kulo msebenzi.
• Izikhungo zemfundo kungenzeka zethule izifundo nezinhlelo zokuqeqesha eziklanyelwe ngokukhethekile ukuhlomisa abantu ngabanye ngamakhono adingekayo okwelashwa okusekelwe emibhalweni, okugqugquzela igatsha elisha lemfundo yobungcweti elihambisana kakhulu nezitayela zokuxhumana zedijithali zesimanje.
• Izinzuzo zemvelo ezisukela ekuncishisweni kwesidingo sengqalasizinda ebonakalayo yezikhungo zokwelapha, okuholela ekwehleni komgudu wekhabhoni ohambisana nokwakhiwa nokunakekelwa kwalezo zindawo.

Imibuzo okufanele icatshangelwe

• Ingabe ukholelwa ukuthi i-teletherapy iyindlela yokwelapha esebenzayo?
• Ingabe ucabanga ukuthi abantu kufanele baqale bazame ukusebenzisa ukwelapha okusekelwe ematheksthini ngaphambi kokuba baye ekwelashweni mathupha njengendlela yokuhlela izinga losizo abangase balidinge?