I-Robotic process automation (RPA): Amabhodlela athatha imanuwali, imisebenzi eyisicefe

• About the Author:
• Igama lomlobi

  I-Quantumrun Foresight
• August 19, 2022

Isifinyezo sokuqonda

I-Robotic Process Automation (RPA) ibumba kabusha indlela amabhizinisi aphatha ngayo isimiso, imisebenzi enevolumu ephezulu, yenza izinqubo zisheshe futhi zinembe kakhudlwana. Imvelo yayo esebenziseka kalula nokuhambisana nezinhlelo ezikhona iyenza ifinyeleleke kabanzi, ngisho nakulabo abanamakhono alinganiselwe wezobuchwepheshe. Ukwamukelwa okubanzi kwe-RPA kuzo zonke izimboni ezihlukahlukene kuthuthukisa ukusebenza, ukuthuthukisa ukukhiqiza, nokuvumela abasebenzi ukuthi bagxile emisebenzini eyinkimbinkimbi.

I-Robotic process automation (RPA) umongo

I-RPA iguqula indlela amabhizinisi aphatha ngayo imisebenzi enevolumu ephezulu, ephindaphindwayo, ngokuvamile eyenziwa amaqembu amakhulu abasebenzi bezinga lokungena. Lobu buchwepheshe budlondlobala emikhakheni kusukela kwezezimali kuye kwezabantu ngenxa yokusebenziseka kalula kanye nezidingo ezincane zokubhala amakhodi. I-RPA isebenza ngokuzenzakalelayo imisebenzi elandela imithetho ethile, njengokufakwa kwedatha, ukubuyisana kwe-akhawunti, nokuqinisekiswa kwenqubo. Ngokusebenzisa i-RPA, amabhizinisi angaqinisekisa ukuthi le misebenzi evamile iqedwa ngokushesha futhi ngaphandle kwamaphutha, ukuthuthukisa ukukhiqiza okuphelele nokunciphisa umthwalo wezisebenzi ezingabantu.

Ukwamukelwa kwamathuluzi e-RPA lula ukuklama kwawo okulula ukuwasebenzisa kanye nokusetha okusheshayo. Ngisho nalabo abanobuchwepheshe obulinganiselwe bangasebenzisa izixazululo ze-RPA, zizenze zifinyeleleke kuhlu olubanzi lwamabhizinisi. Izinhlelo ze-RPA ezithuthukisiwe zingenziwa ngendlela oyifisayo abathuthukisi besofthiwe ukuze bahlangabezane nezidingo ezihlukile zenhlangano esikhathini esingamaviki, noma ngisho nezinsuku. Lezi zinhlelo zinikeza inzuzo yokusebenza okuqhubekayo, ubusuku nemini, futhi ahlanganisa ngaphandle komthungo namasistimu akhona, amadala enkampanini. 

Isibonelo esiphawulekayo somthelela we-RPA sibonakala endabeni ye-QBE, inkampani yomshwalense ehamba phambili emhlabeni jikelele. Kusukela ngo-2017 kuya ku-2022, inkampani yasebenzisa i-RPA ukuze yenze ngokuzenzakalelayo imisebenzi yeviki engu-30,000 ehlobene nezimangalo zamakhasimende. Lokhu kuzenzakalela kube nomphumela wokongiwa okukhulu kwamahora okusebenza angu-50,000, okulingana nomphumela wonyaka wabasebenzi abangu-25 abasebenza ngokugcwele. 

Umthelela ophazamisayo

I-RPA isiza amabhizinisi ukuthi onge izindleko ngokuhlela imisebenzi eyenziwa ngesandla ngengxenye yezindleko zokuqasha ithimba lonke labasebenzi ukwenza imisebenzi eshiwo. Ngaphezu kwalokho, izinkampani zingonga kwezinye izindleko ezifana nengqalasizinda (isb., amaseva, ukugcinwa kwedatha) kanye nokwesekwa (isb., ideski losizo, ukuqeqeshwa). Ukwenza lula imisebenzi ephindaphindwayo/izinqubo kusiza futhi ukusheshisa izikhathi zokuqeda zemisebenzi eyinkimbinkimbi. Isibonelo, ukuvula izinhlelo zokusebenza eziningi ukuze ubheke imininingwane yekhasimende esikhungweni sokusekela ikhadi lesikweletu kungadla amaphesenti angu-15 kuya kwangu-25 engqikithi yesikhathi sokufona. Nge-RPA, le nqubo ingenziwa ngokuzenzakalelayo, yonga isikhathi se-ejenti. Ngaphezu kwalokho, amabhizinisi angathuthukisa ukunemba nokusebenza kahle kwemisebenzi yawo, ikakhulukazi lapho ehlangana nedathabheyisi enkulu. Izingozi ziphinde zehliswe nge-RPA, njengokuzenzakalela kwezinqubo ezivame ukuba namaphutha njengokugcwalisa intela noma ukuphathwa kweholo.

Enye inzuzo yezinqubo ezizenzakalelayo ukuhambisana kangcono nemithethonqubo. Isibonelo, embonini yezezimali, kunezidingo eziningi zokulawula ezifana ne-KYC (yazi ikhasimende lakho) kanye ne-AML (ephikisana nokushushumbiswa kwemali). Ngokusebenzisa i-RPA, amabhizinisi angaqinisekisa ukuthi lezi zinqubomgomo zihlangatshezwana ngokushesha nangokunembile. Ngaphezu kwalokho, uma kukhona ushintsho endaweni yokulawula, amafemu angashintsha ngokushesha izinqubo zawo ukuze agweme ukuphazamiseka ekusebenzeni kwawo. 

Ngokuphathelene nesevisi yamakhasimende, i-RPA ingasetshenziselwa ukwenza imisebenzi efana nokuthumela amanothi okubonga noma amakhadi okuzalwa, okwenza amakhasimende azizwe eyigugu ngaphandle kokuzinikela isisebenzi ukuze silawule le mininingwane. Ngenxa yokuthi abasebenzi bakhululiwe ekwenzeni lezi zinhlobo zomsebenzi wevolumu ephezulu, inani eliphansi, bangagxila emisebenzini ebaluleke kakhulu njengokuthatha izinqumo. Isibonelo, i-RPA ingasetshenziselwa ukukhiqiza imibiko njalo, okuvumela abaphathi isikhathi esengeziwe sokubuyekeza le mibiko futhi benze izinqumo ezingcono. 

Imithelela ye-robotic process automation 

Imithelela ebanzi yokukhula kokutholwa kwe-RPA ingabandakanya: 

• Ukusekela imizamo yokusimama kwenhlangano ngokunciphisa ukusetshenziswa kwamandla nezinqubo ezisekelwe ephepheni.
• Amapulatifomu anekhodi ephansi, ukucutshungulwa kwemibhalo ehlakaniphile, ubuhlakani bokwenziwa, ukufunda ngomshini, ukumba izimayini, nokuhlaziya okusekela i-RPA ekuthuthukiseni ukugeleza komsebenzi okuhlakaniphile okuholela ku-hyper-automation.
• Izinkampani emikhakheni yezokukhiqiza kanye nezimboni ziya ngokuya zisebenzisa izixazululo ze-RPA ezisekelwe emshinini ukwenza ngokuzenzakalelayo iningi lezinqubo zabo zasefekthri, okuholela ekukhuleni kwamazinga okuntuleka kwemisebenzi kule mikhakha.
• Ukwanda kwesidingo sochwepheshe be-automation ukuphatha amaphrojekthi ahlukahlukene e-RPA, okubandakanya ukuxhumana nabathengisi abahlukahlukene.
• Ukuthobela intela nokuthotshelwa kwabasebenzi okungcono kweminyango yezabasebenzi.
• Izikhungo zezezimali ezisebenzisa i-RPA ngezinhlelo ezibanzi zokuphatha ingcebo, kanye nokuthola futhi zivimbe imizamo yobugebengu bokweba imininingwane ebucayi ephindaphindayo neminye imisebenzi engase ibe ukukhwabanisa.

Imibuzo okufanele icatshangelwe

• Uma inkampani yakho isebenzisa i-RPA ezinqubweni zayo, ikuthuthukise kanjani ukuhamba komsebenzi?
• Yiziphi izinselelo ezingaba khona ekusebenziseni i-RPA?